Month: November 2022

I lost a Breast due to a bad Patient Experience A simple question of “when was your last Menstrual Cycle ” led to a Mastectomy. Simple as that…wait a minute. Is it that simple a story? I am Ahimaa, (pronounced a:hi:maa). A 48-year-old female breast cancer survivor with one breast…

The Suspended Bank Teller I am currently on a four-week suspension for poor service delivery due to customer complaints about my service attitude. In the past quarter, I have received a couple of warning letters from Human Resources and attended customer service training to improve my service attitude. I am…

Physically Challenged Individuals Cannot Have Fun!!! I am Ahimaa, (pronounced a:hi:maa). I am physically challenged; I sometimes walk with the assistance of a prop due to a polio infection in my early childhood. I am a 45 year old female network engineer in the Telecom industry, my office is within…

The Service Delivery Dilemma of a Ride-Hailing App Driver I am Ahimaa (pronounced a: hi: maa), a 44-year-old young woman. Recently, I have put a pause on driving because I am aspiring to live the life of the rich and famous such as being chauffeured in sleek expensive cars, unfortunately,…